Madelyn and Maribeth - Actual Patients

New Patients

Preparing For Your First Visit

Nice to Meet You!  

As you prepare for your first orthodontist appointment, we want you to feel confident that you have all the information you need. Here, you’ll find the answers to some frequently asked questions, and you’ll get a sense of what to expect when you join the ARCH family. We’re looking forward to meeting you.

First Visit Experience

From your very first phone call, ARCH aims to make your experience with us a great one. A scheduling coordinator will help you book an appointment, spending as much time on the phone as you need – usually 5-10 minutes, this will allow a more efficient and shorter office experience. A treatment coordinator will follow up to prepare you for your visit.

Your first appointment is what we call a records/consultation appointment, and it is our gift to you. That’s right, no charge for this appointment! When you arrive, you’ll be greeted with a warm smile from our friendly front desk staff. From there, a member of the ARCH team will take patients to have digital x-rays and photos taken. For just about everyone, once the orthodontic records are completed, you will spend a significant amount of time with the ARCH treatment coordinator in a relaxed private atmosphere where your orthodontist will perform an extensive and thorough exam as well as review all of the findings from your photos and x-rays. Your Orthodontist will make the BEST treatment recommendations for your individual self as well as provide any other options which may be available to consider. Your ARCH treatment coordinator discusses which financial options and insurance programs will work best for you or your child before booking your next appointment. The whole process takes about 60 minutes. There are certain insurance carriers which require an involved pre-authorization. If you have one of these insurances, your first visit will vary slightly, in that your appointment will end prior to meeting the treatment coordinator, and in some cases, even the doctor. Once approval is received, your next visit will include the full clinical diagnostic process described. We will also ensure time is set aside to start that same day, so no further delay is encountered.   

What Would Our Patients Tell You

We asked our patients what they would tell a friend looking into orthodontic treatments for themselves or their children.

Patient Appreciation & Fun

We love our patients and we’re always thinking of new, fun ways to show our appreciation. We regularly host contests and activities, including t-shirt contests, annual skating parties, minor league baseball games, Family Fun Day at a local park, and various theme days throughout the year. We also believe in giving back to our community, so we like to participate in local events like Westwood Day or events at the Old Colony Y.

Payment Options & Insurance

Finances shouldn’t stand in the way when it comes to getting the smile you deserve. We offer a variety of payment options to accommodate any situation, and we’ll work with you to figure out the best plan for your unique needs. We participate in many insurances, and also offer in-house financing after your down payment. Patients or parents who opt to pay in full at the beginning of their treatment are eligible for a discount.

ARCH Orthodontics is a proud partner of Smiles Change Lives, a national nonprofit organization that promotes and provides access to life-changing, essential orthodontic treatment for children from low-income families. Applicants for this program must be between the ages of 11 and 18 with good oral hygiene, have crooked teeth and/or a misaligned jaw, and have a taxable family income at or below 200% of Federal Poverty Guidelines. To learn more, or to apply for the program, visit or call 888-900-3554.

If you have a question that we don’t answer here, just give us a call!

Call Now: 1(800) 287-6453!